Integrity policy (GDPR)
Privacy Policy – ERA Oakfield Group (Thailand)
Processing of personal data
Introduction
ERA is the collective name for the legal entities, franchisees and real estate agents working under the ERA brand worldwide. Each ERA office is run by its own entrepreneur.
At ERA, we protect your privacy and always strive for a high level of data protection. This privacy policy explains and clarifies how we, as data controllers, collect and use personal data and how it is handled on this website in accordance with applicable laws and regulations such as (EU) 2016/279, the General Data Protection Regulation (GDPR).
Terminology
A personal data is an information that can be directly or indirectly linked to a physically living person. Examples of personal information are name, address, telephone number and e-mail address. In certain circumstances, information about your IP number and your user behavior when using our website may also constitute personal information.
By processing personal data is meant all handling of personal data, such as collection, registration, organization and storage.
The person data responsible for personal data is the person who alone or together with others determines the purposes and means for the processing of personal data and who is ultimately responsible for the processing in accordance with applicable personal data legislation.
What information do we collect about you?
We collect information about you, for example, when you contact a broker for a valuation, a sales assignment or for an interest registration or bidding on an advertised item. In order for you to better understand how we process information about you, we describe below our handling of both the personal data you provide to us and those we collect when using the website.
Information we collect about you when you use our website
When you use our website, we store information about your use. The information stored can be divided into different categories:
Technical information / device information
Through logs, we record technical information about the device and the connection you are browsing with on our websites / services. The technical information also includes browsers, operating systems, IP numbers, cookies and tokens.
Geographical information
When you use our websites / services we calculate your geographical position. If you have approved location services on your device, we collect information about your geographical location on an ongoing basis.
Cookies
When you use our websites, we store cookies for statistical purposes and for you to translate the page into other languages. Cookies also help us to customize our content and thus improve the user experience on our websites.
Information you provide to us yourself
Potential seller
Booking of home visits
Personal information: first name, last name, address, postal code, city, email, telephone
Legal basis: Consent
Booking of valuation
Personal data: first name, last name, telephone, e-mail
Legal basis: Consent
Communication of offers, eg via e-mail, SMS and other channels (up to 2 years after last contact)
Personal data: first name, last name, e-mail
Legal basis: Consent
Conducting satisfaction surveys
Personal data: first name, last name, telephone, e-mail
Legal basis: Balance of interests
Potential Buyer / Prospect
Interest
Personal data: first name, last name, email, mobile number
Legal basis: Balance of interests
Registration for viewing
Personal data: first name, last name, email, mobile number
Legal basis: Balance of interests
Communication of offers, eg via e-mail, SMS and other channels (up to 2 years after last contact)
Personal data: first name, last name, e-mail
Legal basis: Balance of interests
Conducting satisfaction surveys
Personal data: first name, last name, telephone, e-mail
Legal basis: Balance of interests
Seller
Mediation of housing or service
Personal information: first name, last name, social security number, address, email, telephone, account details, information about the home
Legal basis: Agreement
Communication of offers, eg via e-mail, SMS and other channels (up to 1 year after entry)
Personal data: first name, last name, e-mail
Legal basis: Balance of interests
Implementation of controls to prevent money laundering and terrorist financing
Personal information: first name, last name, account details, social security number, address, email, telephone number, ID document
Legal basis: Legal obligation
Conducting satisfaction surveys
Personal data: first name, last name, telephone, e-mail
Legal basis: Balance of interests
Buyer
Communication of offers, eg via e-mail, SMS and other channels (up to 3 months after entry)
Personal data: first name, last name, e-mail
Legal basis: Balance of interests
Implementation of controls to prevent money laundering and terrorist financing
Personal information: first name, last name, account details, social security number, address, email, telephone number, ID document
Legal basis: Legal obligation
Conducting satisfaction surveys
Personal data: first name, last name, telephone, e-mail
Legal basis: Balance of interests
What is the information used for?
ERA processes your personal data in accordance with current legislation. All data is used and processed to provide, fulfill obligations, perform and improve ERA's services to you as a customer / visitor.
Customer care
We use your personal information to provide you with service if you contact us with questions, reservations and interest reports.
Execution of sales assignments
We use sellers 'and buyers' personal data to carry out sales assignments and fulfill our legal obligations as brokers.
How long do we store your personal data?
We will keep your information as long as it is required for the purpose of the treatment. We will store the information for as long as it is necessary to carry out our obligations to you and as long as required by statutory storage times.
Who do we share your information with?
Your Personal Information is processed by our personal data assistants, ie those who help us deliver our service to you. In addition, we do not disclose personal information to authorities unless it is required for necessary processing to comply with ERA's legal obligations, regulation or governmental decision, or to protect our rights or the rights of third parties.
In order to assist you with other services, it appears that we provide information to insurance companies and banks. However, we only do this after we ask you to.
We will never pass on, sell or exchange your Personal Information for marketing purposes to third parties outside of ERA.
System suppliers for business systems and case management.
In order to be able to carry out our assignments and services, we store your information in our business system (a system that administers our customers and contacts) and in case of problems in a case management system.
Do we transfer personal data to third parties?
ERA does not transfer your Personal Information to countries outside Thailand or.
How is your data protected?
ERA and our Personal Data Assistants protect your personal information through technical and organizational security measures to prevent unauthorized access.
Where do we process your personal data?
We always strive to process your data within the EU / EEA. If we transfer your personal data to third countries, ie countries outside the EU / ESS, we will take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection comparable to and at the same level as the protection provided. offered within the EU / EEA.
Cookies
ERA uses cookies on the web pages. Cookies are a small text file from our web server that is stored in the visitor's computer. Cookies are used to collect statistics about our readers and to personalize parts of the site and our products and services. If you want to avoid cookies from ERA and our partners, you can delete them or choose not to store cookies in your browser. You do this in the settings of your browser. Keep in mind that your personal settings on our web pages will disappear. You are also reminded that changing settings in your browser can affect the functionality and content of our digital services.
Read more about cookies on our website here.
What rights do you have when registered?
You have the right at any time to request information about which Personal Data we process about you.
If your information is incorrect, incomplete or irrelevant, you can request to have it corrected.
You have the right to request that our processing of your Personal Data be restricted.
You have the right to request that we delete your Personal Information. We may have the right to deny your request if there are legal obligations that prevent us from immediately deleting certain Personal Information. These obligations come from accounting and tax legislation, banking and money laundering legislation. The same applies if the treatment is necessary for us to be able to establish, enforce or defend legal claims. Should we be prevented from responding to a request for deletion, we will instead block the Personal Data from being used for purposes other than the purpose that prevents the requested deletion.
You always have the right to object to certain types of processing, for example to direct marketing and to object to all processing of Personal Data based on a balance of interests.
If our right to process your Personal Data is based either on your consent or the performance of an agreement with you, you have the right to request that the data relating to you and which you have submitted to us be transferred to another personal data manager (so-called data portability).
In the event that you have consented to certain treatment, you are always entitled to withdraw your consent at any time. If you withdraw your consent, the treatment based on your consent will cease unless the ERA determines that there is another legal basis for the treatment.
To exercise your rights as above, please contact ERA Oakfield Group (Thailand) via email: peter.ekfeldt@erathailand.com
or mail:
ERA Oakfield Group (Thailand)
284/5 Moo 2
T.Phe A.Muang
Rayong 21160, THAILAND
What do we need from you?
In order for us to be able to handle your case in the best way, we ask that you include some information when you submit your inquiry to us.
When requesting correction, restriction and objection, you need to provide your first and last name, mobile / telephone number and email address in order for us to identify you in our systems. You also need to state what task you want to be corrected, what treatment you want to be restricted from or object to.
When requesting a deletion, you need to provide your first and last name, social security number, mobile / telephone number and email address in order for us to identify you in our systems.
When requesting information (register extract) you need to provide first and last name, social security number, mobile / telephone number and email address in order for us to identify you in our systems. We will then contact you to ensure your identity.
When requesting data portability, you need to provide your first and last name, social security number, mobile / telephone number and email address. We also need to know how you wish to receive the compilation of your personal data and whether they should be provided to another actor. We will then contact you to ensure your identity.
You also have the right, if applicable, to submit a complaint to the relevant supervisory authority for the processing of Personal Data in your EU home country.
Changes to the personal data policy
ERA makes continuous changes to this Privacy Policy. A new version becomes effective when made available on our website, www.erearayong.com. If any significant changes are made that require your consent, we will notify you.
Contact Us
Do not hesitate to contact us if you have any questions about our processing of your Personal Data or about this Privacy Policy.